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Sunday, June 23, 2024

Why Outlook Keeps Disconnecting? [Find Solution Here]

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The status bar located directly at the bottom of the window in the Microsoft Outlook Application shows the current connection status. The status changes to “Connect to Name of the server” if it successfully establishes a connection. However, if it fails, “trying to connect” or “Outlook disconnected Error” will appear in the status bar. Therefore, we are here to provide you with various causes and solutions behind this problem through this guide. 

Causes For Outlook Disconnected Error

This error can occur for a variety of causes, but the following are the most typical ones:

  • The server is down due to maintenance or network issues 
  • Corrupt Outlook profile 
  • Faulty add-ins 
  • Certificate issue (HTTPS/HTTP) 
  • Corrupted Outlook data file, also known as an OST file 
  • No Internet access or slow Internet speed 
  • Corrupt Exchange database that stores mailboxes

How to resolve the Microsoft “Outlook Keeps Disconnecting” Issue?

1- Ping the Server

Is outlook showing disconnected? Follow the steps below-  

  • First, access the Run option on your PC by clicking Start.
  • Enter CMD and then select “OK.” 
  • A window with a command prompt should appear on the screen.
  • Enter a command using the following syntax: “Ping” + the Exchange server’s name.
  • After a brief period of operation, the ‘ping‘ utility will display the outcomes’ responses.
  • If you get a response that says “Request timed out,” it means that there is a problem with the exchange server or network connectivity.
  • You must get in touch with a server’s team to resolve this problem.
  • If the results are summarised as “Sent = 4, Received = 4, Lost = 0” for some packets, then there is no network connectivity problem.

2- Check the Microsoft Outlook Active Directory (LAN) Account Password Settings 

Make sure your Microsoft Outlook account is still active first. To do that, you must check the password settings for your Active Directory (LAN) account. You may confirm that your account hasn’t expired or been suspended using this method.

  • Verify the Domain account to see whether the password has expired or if it has been locked.
  • Go forward if your client agrees to change the Domain password.
  • You must now open the Active Directory and select Users.
  • Simply scroll down until you find the specific user whose password you wish to change.
  • Kindly enter the new password and repeat the process to ensure it is correct.

3- Check If the Program is in Offline Mode

  • Start by launching the Outlook program.
  • Click on the message that reads “Outlook says disconnected” when it displays on the screen in the bottom right corner of the Outlook window after scrolling down.
  • You can see a checkbox that indicates the offline mode in the list of context menu items.
  • Click to uncheck the “Work Offline” option and change it to “Online” if it is checked. Your issue should be resolved right away as a result.
  • If the checkbox is still selected, select it and then deselect it once again to fix the problem.

4- Ensure That Skype for Business or Lync is Shut Off

  • Verify whether Skype for Business or Microsoft Lync is active in the background of your computer.
  • Use your browser’s navigation to find your Outlook page.
  • Toggle the ‘Work Offline‘ button we previously indicated on the Send/Receive page.
  • Check to see that you are in the “Work Offline” mode as indicated by the status bar.
  • If so, close Outlook and sign back in right away using the popup that appears. If you do not see this window, look behind any other open programs.
  • Set “Work Online” as your status.
  • F9 should be pressed on your keyboard. This ought to open a new login window.
  • You should be good to go after entering your login details!


These are the four effective solutions to the frequent “Outlook keeps disconnecting” issue. This advice should have made it simpler for you to resolve the problem and give you a reference point in case it occurs again.



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